Marketers wish that their customers were blind and deaf to appeals made by competition. None of the tools in marketer’s arsenal can physically ‘switch off’ two of the most important gateways of perception. The problem is further compounded by ‘pro competition’ polices which seek to neutralize attempts of firms to monopolize the market. The challenge is not to find solution through structural alteration but work it out through consumer mind space. This is precisely great brands seek to create. Branding in this sense is about developing ‘competition proof’ and ‘competition immune’ brands.
Consider some of the brand in identity building space like Rolex, Mont Blanc, Louis Vuitton and Burberry. The fierce fanatic like desire or pull that they create simply cannot be explained by the application of rationality. Then the essential question is what lies at their heart and what defines their soul. The emotional outburst and consequent surge of the urge suspends reason in animation making people behave in trance like manner. Otherwise how could a time keeping device or a trunk command such mind boggling prices?
The cognitive school explains consumer behavior through a hierarchy comprising of cognition leads to affect which mediate behavior. This was challenged affect based choice model which proposed that emotion affect behavior directly and is a different processing system. Emotions can mediate preference without involving cognition (separate pathway). While the most decisions are based on cognitive processing some may be mediated by emotions unconsciously.
The affect based choice model seeks to explain the role of emotions in choice for self expressive or symbolic products. It is defined by self focus, holistic, non-verbal:
- Emotional choices are more about self rather than what is evaluated. The user (trier) is at the center not what is used (tried). Consider trying a Chanel shade. The choice is base on the imagination of how the person appears. Emotional judgments are self involving the focus in on the person.
- Emotional choices are marked by an ‘overall’ impression rather than analysis of individual attributes. The overall preference for a Rolex cannot be traced back to its attributes. Feelings cannot be adequately expressed and communicated. You cannot explain what you like a Rolex.
- How are emotions communicated? Verbal language cannot capture the essence of emotions therefore non-verbal communication is used. Images are soaked in meaning and their interpretation tends be subconscious and private. Imagine emotions evoked by J&J baby.
The beauty of emotion based choice is that once it is formed it repels reason based evaluations. Emotions can overwhelm reason. One of the critical decisions in branding strategy is to decide brand’s intended perception. By emotionalizing the brand it may be possible to take a jump over cognition and achieve its insulation from the challenges that stems from consumer ‘thinking mind’.