Mr Advani expressed his desire to undertake a ‘corruption yatra’. It certainly has political overtones. But that is not the point I wish to discuss on this page. Let us look at this announcement from a purely marketing perspective.
In marketing ‘imprinting’ is a very important concept. Each brand seeks to imprint something (a proposition) in prospects’ mind which is relevant for customer and different from competition. Consider the following brands and think what immediately comes to mind:
• Close Up
• Orient and
• Johnson & Johnson
Without much stress what flows is: antiseptic, fresh breath, PSPO, liquid fabric whitener and baby care. And now consider Anna. It seems the word anti corruption is appropriated by Anna in the perceptual space of people. What happens when a new brand seeks to affiliate with a concept already occupied by a first mover? Two things happen:
First it immediately acts as a clue to mentally rehearse what has already been stored which makes the connection even stronger.
Second the late entrant is perceived to be a ‘shadow’ or ‘me too’ or ‘also ran’ or ‘copy’ of the original. It does not go down well in the cognitive system. Let us go to the above examples.
Savlon failed to appropriate what Dettol stands for, attempts by Colgate to enter into ‘freshness’ haven’t met with a great success. There is only one PSPO fan. Tens of brands were lured into liquid fabric whiteners only to be non entities. And finally Wipro’s Baby Soft brand could not give J&J an effective challenge.
The success of a concept is a big draw for others to jump in. But mentally the early mover in the perceptual space is protected by what can be called the ‘perceptual advantage stemming from imprinting’. Human mind resists forgetting or unlearning especially when new brand constantly sends the reminders by becoming similar to the original brand. Consider how the first movers react: Coke communicates that it is the ‘real thing,’ Levis is ‘the’ jeans and then there is iPhone and phones.
Let us explore how prospects receive and evaluate communication. Most of the brands seek to communicate a concept by a variety of appeals which include: slice of life communication (showing a typical user like Tide or Surf does), celebrity endorser (like Amitabh Bacchan in Navratan oil or Shah Rukh Khan in Linc pens), expert endorser who is an expert in the field (real doctor endorsing Sansodyne tooth paste), testimonial (an actual user who provides testimony to product efficacy as in the Dove ads) and spokesperson (a known person who becomes the mouthpiece or advocate for the brand like Aishwarya Rai for Longines watches). In communication two factors determine source effectiveness: source attractiveness (looks and physical attractiveness), source expertise or knowledge.
The announcement by Mr Advani to embark upon a ‘Corruption Yatra’ has to been seen from above two angles: the first mover perceptual advantage which Anna seems to have preempted. Second how well will this idea be perceived by the filter of people of endorsement?