Identity, Role, Altercasting: Voting and Selling

What if you want people to behave in a particular way? A teacher would want students to study, a shirt seller would want people to buy shirts and a political party would want people to vote for it. 

So, what should you do?

Use the subtle technique of persuasion called altercasting. Activate an identity or cast people into an identity which has a clearly defined role. People of that identity are expected to behave in a certain manner. Teachers are expected to teach and parents are expected to take care of their families.

Have you encountered a situation when your teacher told you, ‘You are a good student , you must do assignments on time’ or a colleague telling you, ‘Now that you have become a Vice President, get a car that fits your status’.

In these examples, an identity has been activated like that of a ‘good student’ and ‘person of position’. The actor (teacher and colleague) also called ‘Ego’ casts the ‘other’ into an identity (student and person with position) to elicit an intended response or task (do assignment and buy a car). These identities come with defined social roles or expectations. The result of this altercasting is that this process creates expectations to not violate the role or conform for two reasons:

First  is the need for validation. The role is validated  when behaviour conforms with the expectations.

Second, the violation activates the process of cognitive dissonance. Altercastng serves as a reminder of a role and expectations. The inconsistency between behavior and beliefs results in friction.

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People enter in the political market with multiple identities including gender, age, state, religion, caste. Which identity should a party bring to the fore or make salient that is consistent with the task (eliciting favorable response) or intended response.

BJP’s long-standing campaign seeks to make nationalist identity salient. This nationalist identity clearly casts people into a role that sets expectations to favour a party that is seen as legitimate custodian of the nation (by default the other parties are positioned as non-nationalistic) through a carefully crafted narrative. Once this identity is brought to the fore, the other identities are rendered less meaningful during the elections.

Conforming imperative imposed by this process aims to seek a common denominator across differences.

But the nationalistic narrative has power only when an enemy is perceived, real or imaginary. Will this evocation of nationalist identity work this time?

Mask, Positioning, Branding, Desire and Necessity

Positioning, in a limited way, is about perspective change. Brands succeed by re-orienting consumers to look at things in different manner. By doing this brands gain desirability. The key idea is to kill tendency to view a thing in generic manner. Consider a brand like Mont Blanc: is it a pen or something else? For reflection generated eye image it certainly is a pen but its interpretation in mind is not. This renders Mont Blanc a highly desirable pen not for its writing superiority but for the idea it ‘stands for’.  This is the result positioning.

Now consider the masks that people are urged to wear to protect them and prevent the spread of Covid 19. The challenge is how to make people follow the protocol. It may be necessary but for many it is not desirable. It is necessary for bikers to wear helmet for safety but do they do so voluntarily? How necessary is drinking single malt whiskey and how high do people pay for it ?

Helmet is stuck in ‘to be avoided’ product frame and Single Malt ‘to be had’ frame.

Positioning is about relativity. What category is a brand made to stand in ‘in relation to’?  Consider common salt, sodium chloride how its perceptions vary depending upon its location:

• Sodium chloride in a lab: it is a chemical compound
• Sodium chloride in pharmacy: it is medicine
• Sodium chloride in kitchen: common salt
• Sodium chloride in chef’s kitchen: taste maker
• Sodium chloride in factory: preservative

This location based generic perception commoditization and pull is entirely likely to be need or necessity based. But positioning is empowering. A product can be placed in a perceptual space different from location oriented perception. Remember Mont Blanc is a pen but in perception it is established in ‘relation to’ accessories territory used by consumers to convey their identity, ‘who they are’. This makes the brand highly desirable. It chooses to operate in higher order orbit. Similarly some people ‘cultivate’ taste (disliked taste- sacrifice) to belong to category that Single Malts operate in.

So what is challenge for increasing adherence to mask wearing protocol? Consider mask’s positioning in ‘relation to’:

• Mask in ‘relation to risk’ (doctors, industrial sites, pollution): in this scheme, masks are located in their generic territory of protective gear. It is likely to appeal to risk avoiding thinking centric (high on cognition) group of people. The appeal of mask lies in its functionality, the protection.
• Mask in ‘relation to identity and expression’ (site of fashion, life style and statement): this would require inhibiting masks from getting into generic territory and planting or placing alongside conspicuous things. The conspicuous things are typically deployed to make the invisible person visible (self expression/ symbolism) and satisfy desire for belongingness. This however would require product modification (mask designed as accessory, not looking like a typical mask) and communication context of use (fashion/ dressing up/life style/ attitude).

What do you think a Rolex is? Is it a watch? Those who perceive it as a watch are not its customers and can never be. Have you seen people wearing the Cutter and Wayfarer (Rayban) wearing indoors: out of necessity (shades to ban ultraviolet rays) or desire (to let others know who they are). Mask needs to break away from the narrow boundary of protection to becoming object of desire.